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How do I place an order?

If you see something that you would like to purchase on the website, please call us at 919-661-2738 or send an email to PB&J Industries will gladly ship our products to anywhere in the continental United States. Feel free to contact us with any questions or for more information!

How can I pay for my order?

PB&J Industries accepts Visa, MasterCard, Discover, American Express, PayPal, and checks. Checks must clear before an order will ship.

Payments can be sent to:

PB&J Industries, Inc.
8805 Running Oak Dr, Ste B
Raleigh, NC 27617

Why do some items say Call for Pricing?

Through our website, we intend to list the most comprehensive selection of products that we have available currently or can locate quickly for our customers. Some manufacturers would prefer us to advertise MSRP rather than our competitive prices. Most importantly, PB&J Industries often features different sales, promotions, and packages—and we wouldn’t want our customers to miss out if they didn’t contact us!

Can I purchase items if I am out of state?

Absolutely! We have customers throughout the country. PB&J Industries will gladly ship our products to anywhere in the continental United States. Please contact us by phone or email to get more information about shipping.

How will my order ship?

PB&J Industries ships all oversized merchandise via motor freight (18-wheeler).  The motor freight company will contact you when your item reaches the local hub to arrange a delivery date and time. If the motor freight company does not reach you directly by phone, they will leave a message. If you do not schedule the delivery appointment within 72 hours, you may incur storage fees of $75 per day per item; your order will not be released until all storage fees have been paid. If you fail to be available during the arranged delivery, additional charges will occur. Your order will be deemed undeliverable if you fail to schedule a delivery appointment within 10 days of the initial contact by the motor freight company. If your order is deemed undeliverable, the items will be returned to PB&J Industries or put up for public auction.

All other items are shipped via USPS or UPS Ground. Carriers will deliver packages without requiring a signature as long as the driver can find a safe place for the package. Please let us know if you would like to have your merchandise shipped “Signature Required”.

Once your order has left our facility, PB&J Industries cannot be responsible for delays in transit time.

Does the shipping fee include residential service or lift-gate?

Shipping rates on the website are for commercial delivery or terminal pick-up. If you need residential service (+$65) or lift gate service (+$65), please contact us to add these services.

What should I do if I have a problem or concern with my order after it arrives?

Your satisfaction is very important to us! Please contact our customer service at 919-661-2738 or so that we can resolve the issue.

Is this gaming equipment legal in my area?

Machines sold by PB&J Industries are to be used in a legal state, in a legal manner. The user/purchaser determines the legalities of local law. We encourage you to check with your local magistrate or sheriff’s office. We regret that we cannot offer legal advice.

The user/purchaser has the ability with some games, at any time and for any reason, to change the settings within the games; therefore, the liabilities surrounding the machines are the sole responsibility of the user/purchaser.